![]() Take the initiative to make things better.Maintain the self-confidence and self-esteem of others.Focus on the issue, situation or behavior, not the person.During the week-long certification program, and among many other important skill-sets imparted, Zenger Miller’s* principles for building trust and motivating others were introduced, as follows: While employed as the Human Resources Director at Times Mirror, a former holding company for a number of media groups – newspapers, television stations, radio stations, magazines, book companies and training companies – I had the good fortune of becoming a certified Zenger Miller facilitator, which company was considered the lead Times Mirror training organization among a group of three.
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